CUSTOMER SERVICE & FAQs
At Coco Nails & Spa we stand for our service. Customer service is important to us, so we know that our clients know they will receive reliable, as well as friendly service of the highest quality. Below are some of our frequently asked questions. Please feel free to give us a call if you have any other questions.
We welcome walk-ins, however encourage our clients to book an appointment to better accommodate scheduling needs and minimize wait time. We highly recommend booking in advance for evenings and weekends, as space tends to fill up quickly.
Please notify us at least 24 hours prior to your scheduled appointment. For spa packages or any treatment longer than 3 hours, we require 48 hours notice.
For safety and sanitation reasons, there is no refund for any used products. We will only exchange unopened products within 5 days of purchase with the valid receipt provided.
We accept Visa, MasterCard, and cash.
The Aroma/Shiatsu massage is normally the best choice because it improves muscle tone, joint flexibility, and circulation.
There is no difference. Please inform us to let us know if you have a request. Your happiness is always important to us.
Positively. If you are currently taking prescription(s), please inform your therapist prior to any treatment. This information is very crucial to all treatments at Coco Nails & Spa. It will be kept as confidential information.
Yes, most certainly. If the gift certificate value is less than the service value, you will need to pay the difference. However, if the opposite occurs where service value is less than the gift certificate value, we will issue Coco Nails & Spa credit. This credit can only be applied to another service or product at Coco Nails & Spa. You cannot use this credit to get cash back or to tip a therapist or technician. Please be advised that tip is not included in the price and subjects to change without notice.
No. The credit left on your gift certificate is not of cash value. That credit can only be applied to another service or product at Coco Nails & Spa.
The best facial to receive at Coco Nails & Spa is our Deep Cleansing Facial. The therapist will focus on detoxifying and purifying your face, which will take an hour and 15 minutes. This is an excellent facial for all skin types.
To clean and hydrate the skin, we recommend that a maintenance facial should be taken once per month for most clients. However, if a client's skin has special concerns that need to be addressed, such as pigmentation disorders or infected acne, a treatment twice a month or even weekly might be recommended by their skin care therapist. Please consult with your aesthetician on the frequency of facial treatments.